Help Center

How Can We Help You?

We strive to make every aspect of your experience with us exceptional. We know you have questions before deciding where to take your vehicle. Our help center is here to assist you in making an informed decision.

If you still have questions, please do not hesitate to contact us.

General Questions

What should I do after an auto accident?

  • Call the police immediately if you have any injuries or vehicle damage
  • Call an ambulance in an emergency situation
  • Do not admit any fault or accept any blame
  • Remove road hazards if possible
  • Signal oncoming traffic and stay out of the way of moving vehicles
  • Get the names, drivers' license numbers, license plates, and insurance information of all parties involved in the accident
  • Get the names and phone number of witnesses if possible
  • If you have a camera, take pictures of the accident scene and the damaged areas
  • After you've gathered all of the information, contact S&S Paint and Body so we can assist you

Where do I take my vehicle for an estimate?

Contact us if you need your vehicle towed or drive it to our shop if it's drivable. The insurance adjuster can inspect your vehicle here while it is with us. To ensure that the vehicle is repaired properly, we will negotiate with the insurance adjuster.

Do I need an appointment for an estimate?

No. If you don't have time to schedule an estimate, we understand. Drop by and one of us will be happy to help. Please contact us if you would prefer to schedule an appointment.

What should I do before making an appointment?

If you have made a claim through insurance, please submit the claim information to us so that a file can be created for repairs. If you have not yet had your vehicle inspected. Contact your insurance company and have it checked before dropping it off. It will speed up the process.

What types of vehicles do you work on?

We work on all years, makes, and models.

How long will repairs take?

Repair timelines are affected by a number of factors. Among these are the extent of damage, insurance estimates, supplements, locating parts, and determining labor times. Repairs differ for each vehicle. Some take three days, others take three weeks.

Will my car be the same as before?

Yes! It will drive, feel, and look the same as it did before the damage occurred.


What insurance companies do you work with?

We work with all the major insurance companies.

Will you deal directly with my insurance company?

If you have dropped off your vehicle. You will be required to sign an authorization form that allows us to deal directly with your insurance company.

Do I have to go where my insurance tells me to?

Insurance companies cannot tell you where to take your vehicle for repairs. You can file a complaint with the Insurance Commissioner's office if you feel you were forced to go to a specific shop.

Will I be charged extra for repairs performed outside of the network?

Not at all. Most body shops offer competitive rates for repairs.

Do I need multiple estimates?

No. You do not need to get multiple estimates. Your insurance company only needs to know where the repairs will be done. They will work with the shop of your choice.

What are the reasons for adding supplemental repairs to an estimate?

To obtain approval from the insurance company on an estimate, we need to keep the vehicle in the same condition it arrived at our facility. After the estimate has been approved, our technicians disassemble the vehicle. It is very likely that we will find additional damage to parts that were not visible during the initial estimate. Before we proceed, we will have to schedule another estimate review with the insurance company. This process may need to be repeated several times, depending on the depth of the damage.

Can you coordinate the repair of my vehicle with my insurance company?

Definitely. However, we may need your assistance in encouraging your insurance company to make the final payment in a timely manner. Payment is not required upfront. Your payment or that of your insurance company is due when you pick up your vehicle.

What should I do with the insurance check I received?

You can sign the check over to the shop at the time of drop-off or at the end of repairs if your vehicle is in for repairs.

What methods of payment do you accept?

We accept payments from insurance companies, individuals, and businesses. You can pay by cash, check, money order, or bank wire transfer.

Rental Car

How do I know if I have rental coverage?

You can confirm this with your insurance provider or agent. We can still set up a reservation for you even if you aren't sure whether you have rental coverage. You can always decline the rental if you do not have rental coverage or would prefer not to rent a car.

Can I get a rental car if someone else is at fault?

As long as the responsible party has accepted liability and you are not at fault for the accident, they are required to provide you with reasonable transportation while your car is being repaired. If you are using your own insurance, you will have to confirm that your policy covers rental cars in order to qualify for a rental car.

Do I need to find a rental car on my own or could you assist me?

Our shop maintains relationships with many rental car companies and can assist you in renting a vehicle while your primary vehicle is being serviced. You can also request to be picked up and dropped off at the rental car facility upon request.

What if my insurance policy does not cover rentals?

Rental coverage is not required on your insurance policy to rent a car while yours is being repaired. Please let us know if you do not have rental reimbursement through your insurance provider for a competitive rate with the rental car company.

What do I do with the rental car when I come to pick up my car?

Rentals can be left at our shop. The rental company will pick up the vehicle.

Collision Repair

Is my car going to look the same as before the accident?

Yes. We will restore your vehicle as per industry and manufacturer specifications.

What is an OEM part?

OEM refers to the "Original Equipment Manufacturer". OEM parts are new and made by the same manufacturer as your vehicle.

What happens if a part is back-ordered?

Since we have access to parts nationwide, this doesn't happen very often. Back orders may be caused by availability or production issues. If the part is obsolete or delayed, we will source it from other retailers. In the case that we are unable to source the part or if it is a rare item, we can place an order with the Original Equipment Manufacturer to restart production.

Can I refuse to have aftermarket parts on my car?

You will need to review your insurance policy. A number of companies stipulate that such parts may be used.

There are a few other dents and dings on my vehicle. Can I have them repaired even though they aren't covered by my claim?

Sure! As part of our Unrelated Damage Repair service, we repair the entire vehicle at one price. Whether the scratch or ding was caused by an accident or not, we'll fix it.

How difficult is it to match my paint color?

Our team of highly skilled paint professionals uses state-of-the-art equipment to ensure colors are matched to the manufacturer's standards. The right process can match even faded colors.

When can I wash my car after it has just been painted?

Hand washing is fine anytime after painting. Wash your vehicle in the shade, not in the sun. Use a chamois or soft cloth to dry. Wait at least 30 days before washing your vehicle at a commercial car wash.

Hail Damage Repair

Is auto hail repair covered by liability-only insurance?

Liability-only auto insurance does not cover hail damage repair. Liability insurance only covers damage you cause to other properties, vehicles, or people. For auto hail repair, you will need collision, comprehensive, or full coverage insurance. If you're not sure what your insurance will cover, give us a call and we'll be able to tell you.

Do you offer Paintless Pent Repair?

With the use of special tools, we can repair hail dings and dents, restoring the surfaces back to their original positions while preserving the factory paint. We then relieve the pressure in all the damaged areas. Original paint is maintained throughout the restoration process, and body panels are treated with special care.

How long does it take to fix hail damage?

It all depends on the severity of the damage. Allow two to five days. When you bring in your vehicle for an estimate, we'll be able to give you a more accurate time frame.

Does hail damage repair come with a warranty?

Definitely. All of our services, including hail damage repair, come with a limited lifetime warranty.

Are the dents likely to reappear after Paintless Dent Repair?

No. When done correctly, Paintless Dent Repair is a permanent solution that will last the lifetime of your vehicle. Dents will not reappear. Guaranteed.

Frame Alignment

Exactly what is frame damage?

There are several ways in which the metal frame can be damaged. A collision can bend or crack it. Each of these factors can adversely affect the vehicle's handling after an accident. A bent or cracked frame also runs the risk of snapping in two, which is extremely dangerous.

What are the signs of a damaged frame?

  • Abnormal tracking
  • Changes in vehicle noise
  • Damage to engine components
  • Doors that don't fit
  • Misaligned wheels
  • Visible damage to the undercarriage

Does every accident damage the frame?

According to recent studies, frames are damaged in nearly half of all traffic accidents on US roads. Low-speed impacts won't likely cause a frameshift, but moderate speeds can be enough to do some damage.

What can frame damage do to my car?

The vehicle will not be able to travel straight down the road if the frame is bent. If the vehicle is not repaired by expert collision technicians, these control problems will likely cause another accident.

How do frames get repaired?

A special computer-assisted machine is used to straighten and repair frames by pulling and ramming them with upwards of 20,000 pounds of hydraulic force. Using these machines, the frame can be restored to within 1 millimeter of its original dimensions.

Can I tell if a vehicle has had frame damage in the past?

In most cases, we can detect previous frame damage during a pre-purchase inspection. Alternatively, you can perform a detailed Vehicle Accident Report to uncover any documented accidents in the vehicle's history. You can check for the damage yourself, but keep in mind that serious damage may not be visible to the naked eye.

Bumper Replacement

What types of damage can a bumper sustain in an accident?

The plastic inside the bumper may prevent serious damage from occurring in a light collision. However, a slight collision can still scrape your paint, crack your bumper, or leave a layer of the paint from another vehicle on your bumper. A more severe impact will cause the bumper to split open, dent, or crumple inward. A collision can also damage the tabs that attach your bumper to your vehicle. This causes one end of the bumper to sag or drag. If both tabs are broken, the bumper assembly may simply fall off.

Why should I have my vehicle's bumper repaired?

When the damage to your bumper is minimal, you might be tempted to put off repairs. We understand your hesitation if you're tight on cash, but if you have damage to your bumper, you should have it repaired right away. The bottom line is that car bumper repair is important because it's a safety issue. The bumper on your car is designed to take most of the impact during a collision. If it is damaged, it cannot perform its function properly. A bumper is also equipped with various sensors, warning systems, lights, and more. If they're damaged, they won't function properly, putting you in danger when you're on the road.

When should you replace a bumper rather than repair it?

If the bumper has large dents, cracks, holes, or broken tabs and fasteners, it must be replaced. If a vehicle is involved in a moderate to high-speed collision, the damage is usually too severe to be repaired. Repairing or leaving these damages unattended can cause further damage to your vehicle. The bumper will also need to be replaced if the tabs or fasteners holding it in place are broken. It's important to determine the severity of the bumper damage and choose the best solution for your vehicle. If you're not sure, either bring your vehicle to the shop or send us pictures of your damaged bumper and we will assess the damage.

What is the cost of repairing a bumper?

The cost of a car bumper repair depends on several factors:

  • Extent of the damage
  • Type of vehicle
  • Materials used (metal vs. plastic)
  • A replacement may be needed

The best way to get an idea of how much bumper repair might cost is to let us look at it and assess the actual damage.

Our Warranty

Do you offer a warranty for your work?

Yes! All repairs at S&S Paint and Body are covered by a limited lifetime warranty. Let us know if you have questions or concerns about your repair, and we'll resolve them for you.

What does your Limited Lifetime Warranty cover?

We guarantee our work for as long as you own the car. Our limited lifetime warranty is not transferable.

Tires, brakes, windshield wipers, and other mechanical parts have a normal maintenance schedule and will wear out over time. Our limited lifetime warranty does not cover maintenance services for these parts. We do not provide free or prorated replacement of these kinds of parts after the manufacturer's warranty has expired. Tires are not covered by the limited lifetime warranty. If you encounter a road hazard like a puncture or tear, you should take your vehicle to a reputable tire repair shop. Please let us know if you need a recommendation.

Computer-connected parts are complex and can be affected by other sensors and computer settings that weren't part of your auto body repair. Once a repair is completed, if there is a code, we will analyze the failure and determine whether or not it is covered by your warranty.

What about the insurance company's lifetime warranty?

In essence, insurance companies' warranties are just a means of holding their network of body shops accountable. Insurance companies require auto body shops to offer a lifetime warranty as one of the requirements for their networks.

What if I'm not satisfied with the repairs?

We take pride in our work, and all of it comes with a limited lifetime warranty. Please call the shop if you have concerns, and we will make it right.


4102 S Douglas Blvd
Oklahoma City, OK 73150


Office Hours

Monday - Friday
8 am - 5 pm


The protection of your privacy is important to us at S&S Paint and Body. Your personal information will not be disclosed to other parties and will be used solely for communication purposes.

Read our full privacy policy here.

I was rear ended and it had been 13 years since I had been in a car accident. Joe went above and beyond to help me through the process and what to expect. He was more helpful than their insurance company. He kept me informed and up to date on the repairs and how long it was going to take. The rear of my SUV looks better than new, thanks to S&S. I would recommend them to anyone wanting/needing work done on their vehicle. I will use them again!

Nicole Rollins

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We go beyond collision repairs

We go beyond collision repairs - S&S Paint and Body

At S&S Paint and Body we go beyond high quality repair services. We assist you with your insurance claim so that you receive a fair settlement for your vehicle.

We go beyond collision repairs

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© 2022  S&S Paint and Body

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